Privacy Policy

1. Introduction

We are Altnota, VAT number BE 1022173924 (enterprise number 1022.173.924), located at Rue du Monastère 10, 1000 Brussels, Belgium. This Privacy Policy explains how we collect, use, and protect personal data when using our website or when providing services to Clients.

2. Data We Collect

  • Contact information (name, email, phone number) when you send an enquiry or engage our Services.
  • Usage data (IP address, browser type, pages visited) when you use the Website.
  • Project data as required in service delivery (may include client and third-party data).
  • Marketing data if the user opts into our newsletters or communications.

3. How We Use Personal Data

We use personal data for:

  • Providing and managing our Services
  • Communicating with you (enquiries, invoices, updates)
  • Improving the Website and Services (analytics)
  • Compliance with legal obligations (accounting, tax, regulatory).

We rely on legal bases including consent, contract performance, legitimate interests, or legal obligation.

4. Data Sharing and Transfers

We do not sell personal data. We may share data with:

  • Service providers (e.g., cloud hosting, analytics tools) under data processing agreements.
  • Legal or regulatory authorities when required.

International transfers: For example, we may use Google Workspace (Google Drive) which transfers data outside the EEA. We rely on Standard Contractual Clauses (SCCs) or other mechanisms to ensure protection.

5. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law (e.g., tax records). Our retention policies align with GDPR: data minimisation, deletion upon request, etc.

6. Data Subject Rights

Under GDPR you have rights including:

  • Access to your personal data
  • Correction or erasure of your data (‘right to be forgotten’)
  • Restriction or objection to processing
  • Data portability
  • Right to withdraw consent (where processing is based on consent)

To exercise your rights, contact DPO at dpo@altnota.com.

7. Cookies and Tracking

The Website sets no cookies until you say yes on the cookie card. If you accept, two tools run: Google Analytics, which counts visits and what people do on the site, and Hotjar, which records anonymised sessions and heatmaps. Your choice is kept in your browser’s local storage, not in a cookie, so we can remember it without asking again.

You can change your mind at any time. Reopen the settings here and save a different choice. Withdrawing consent stops Google Analytics at once and Hotjar on your next page.

8. Security

We implement technical and organisational measures (TOMs) to protect personal data: encryption, access controls, audit logging, incident response. We maintain a comprehensive data protection framework as described previously.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in operations, legal obligations, or technologies. The new version will be posted on the Website with an updated effective date.

10. Contact

For questions about this Privacy Policy you can contact:

Data Protection Officer (DPO)

Rue du Monastère 10, 1000 Brussels, Belgium

Email: dpo@altnota.com

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